Refund Policy

We act solely as an intermediary platform that facilitates bookings and reservations with third-party service providers. We do not directly provide transportation, rental vehicles, accommodations, or related services. As such, all refunds are governed primarily by the refund and cancellation policies of the respective third-party service provider.

By making a booking through our Services, you acknowledge and agree that refund eligibility, refund amounts, and processing timelines are determined by the terms and conditions of the applicable service provider.

Eligibility for Refunds

Refunds, if applicable, may be issued under the following circumstances:

The booking is canceled within the permitted cancellation window defined by the third-party provider
The service provider confirms a cancellation or refund authorization
A booking could not be fulfilled due to reasons acknowledged and approved by the service provider
Duplicate charges or confirmed billing errors attributable to the booking process

Refund Process

Refund requests must be submitted through our customer support channels.
Once a refund is approved by the third-party provider, it will be processed using the original payment method.
Refund processing times may vary depending on payment method, financial institutions, and service provider policies.
Service fees, convenience fees, or administrative charges may be non-refundable unless otherwise stated.

Partial Refunds

In certain cases, partial refunds may be issued, including but not limited to:

Early returns or partial usage of services
Amendments resulting in lower service costs
Provider-approved goodwill adjustments

Non-Refundable Situations

No-shows or failure to use the booked service
Violations of provider terms or rental agreements
Cancellations made outside the permitted cancellation window
Issues arising from force majeure events unless explicitly covered by the provider

Chargebacks and Disputes

Users are encouraged to contact customer support before initiating chargebacks or payment disputes. Unauthorized chargebacks may result in suspension of access to Services and may delay resolution.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting.